Full time, Contract | Phoenix AZ 85001 United States
SUNSOFT ONLINE
Status: Closed
Posted On: Aug 30 2021
 Applied

Description

• Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel) • IWD, Outbound Solutions, OCS

• Experience in developing Routing workflows using Composer

• Extensive SCXML troubleshooting

• Experience in Orchestration Server

• Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)

• Experience in Genesys Intelligent Automation (GIA)

• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

• Working knowledge of Genesys Framework, reporting, routing and multi-channel components

• Ability to architect routing design and development for new solutions that will be implemented for the customer

• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes

• Experience in troubleshooting routing issues in production on call

• Excellent Communication and interpersonal skills

• Configuration management tools

• Extensive knowledge on SIP , gateways, Circuits.

Primary Responsibilities:

- Develop new and/or enhance existing application or system code as assigned or provided in technical specifications

- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation

- Coordinate activities with other technical and functional areas as required

- Work may include sensitive healthcare information, data, trends, or claims

- Support other team members, removing technical road blocks, and suggest new technical solutions

- Work may include sensitive healthcare information, data, trends, or claims

- Support other team members, removing technical road blocks, and suggest new technical solutions

 

Experience in year:

11 to 15 years

 Applied
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