Full time, Contract | Phoenix, AZ 85007
SUNSOFT ONLINE
Status: Closed
Posted On: Jul 19 2021
 Applied

Description

As a contractor, they will need to drive their own vehicle. Tentatively will be 70% onsite/30 remote/fixed office location and will adjust as they mature the process.  

Duties:

Assist the vendor with implementation, training ( train the trainer) and problem resolution for Genesys Contact Center software application. Integrate with vendor and internal groups.

Experience/Skills

Experience using and training others in Call Center applications (Genesys) and Workforce Management.

Ability to document process and policy.

Interact with the vendor and end-users to ensure transfer of knowledge call center tools.

Experience with Windows 10 and Google

Interpersonal skills to work with a diverse group of people.

Genesys knowledge- Required

Documentation of supplemental process/procedures - Required

 

 Applied
Back