This position will work in an office environment following established/recommended guidelines for safety and social distancing.
Support the full lifecycle of IT assets/equipment, from quoting and receiving to configuration, deployment and surplus. These technicians are working with internal customers on a daily basis. Duties Include: IT Quoting, Receiving, Stocking, Standards, Imaging, Configuration, Deployment, Surplus, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned.
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Gmail productivity suite Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Windows 7
Time Reporting
MS System Center Configuration Manager
MS Deployment Toolkit
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver’s license with a good driving record Associate/Bachelor degree in a related field is preferred
Strong customer service skills Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
Resource will be working in a professional environment and will be held to a dress code standard