Provide post go-live support - debug issues reported by end users teams, propose appropriate fixes for the issues and liaise with dev, QA and first/second level support teams to ensure smooth roll out of the fixes to production environment
Translate Technology into Business Process Flows
Develop new system instrumentation, monitoring and software deployment tools
Enhance existing tools to make them more scalable and reliant
Work with internal business to help them understand the issues that you are working on, their current impact and the proposed fixes
Required:
5+ years of IT experience
Solid understanding and background in SDLC
Background in .NET, Java, or Oracle development
A structured, methodical approach and a delivery-focused attitude
The ability to work within a team environment and be a team-player
Strong problem-solving and multi-tasking skills
Flexibility in working multiple shifts
Ability to work in a fast paced environment.
Excellent communication skills: written, spoken, presentation and listening - with ability to explain and interpret complex issues clearly.
Possess the ability to document and communicate complex process flows.
Proven experience in understanding the scalability of a growing business and implementing changes to deliver award winning customer support solutions in a dynamic high growth business.
Education
Bachelor's degree in Computer Science/IT or equivalent experience required