PURPOSE STATEMENT: As liaison between management, vendor, users and technical professionals, this position provides functional analysis of judicial and business processes used to conduct operations and is responsible for the identification of business process improvements.
This job may include the following job duties and is not an all-inclusive list of all job duties that may be required. The business analyst may be required to perform additional related duties as assigned.
- Coordinates, meets and collaborates with the project manager, management, vendor and system users to understand and evaluate judicial or business processes, gather requirements for functionality and analyze the impact of changes.
- Uses and specifies tools to create project diagrams, flowcharts and written specifications.
- Independently conducts judicial or business process analysis using agile methodologies and may provide corresponding recommendations for process and/or system changes.
- Troubleshoots problems as liasion with other departments, divisions, and organizations and recommends solutions.
- Analyzes the feasibility of, and develops requirements using agile methodologies for the new case management system and ensures the system design fits the needs of the users.
- Works with project manager and vendor to develop and groom the backlog and assigned tasks.
- Participates in or provides end-user training, interpreting and translating technical terms to make them understandable to the end-user.
A. Supervision Received: Project Manager
B. Supervision Exercised: n/a
A. Minimum education and/or experience: High School Diploma or G.E.D. and five (5) years of experience with judicial, business process or operations experience within a court or similar environment including frequent interaction with high level administrators and judicial officers.
B. Other combinations of education, experience, or training that may be considered in substitution for the minimum requirements: Education beyond high school, in Computer Science, Business, Public Administration, or a related field may substitute for the experience requirement on a year for year basis.
C. Preferred education and/or experience: Experience processing cases within a court or similar organization may be preferred.
D. Knowledge, Skills, and Abilities: Knowledge of agile methodologies. Knowledge court case management or similar systems. Knowledge of the principles of court/and or public administration operations. Strong ability to create business process documentation and requirements documentation of business processes, with an emphasis on potential process improvement opportunities. Ability to lead smaller-scale project componoents. Must have good problem-solving skills. Ability to relate well with both business and technical staff. Ability to communicate effectively both verbally and in writing. Knowledge of JIRA software.